Customer Service Charter
The National Archive provides outstanding and quality services in order to exceed expectations and achieve the highest level of customer satisfaction.
NA's commitment to customers
- Respect and appreciation.
- Fair and excellent service.
- Provide a prompt, courteous and knowledgeable response to all your enquiries.
- Equip our staff to provide you with an excellent standard of service.
- Provide customers and staff with clear standards and expectations.
- Seek to provide a seamless service for customers.
- Ensure all customer contact reach a satisfactory conclusion.
- Abide by approved procedures while maintaining quality and consistency when responding to requests and enquiries.
- Customers’ feedback, suggestions and complaints are always welcomed.
In order to provide outstanding services, customers are kindly requested to,
- Appreciate the efforts of NA employees and treat them with mutual respect.
- Fill out necessary request forms for the required services accurately.
- Provide identification documents, and authorization required to process the service request.
- Provide accurate contact details and information.
- answer the Customer Service Team’s questions with transparency.
- provide honest feedback regarding our services in order to improve them (through filling out surveys)